Privacy Policy – Shams Ourika
At Shams Ourika, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with Moroccan data protection laws.
1. Information We Collect
When you make a reservation, check in, or use our services, we may collect the following information:
- Full name, contact details (phone number, email address, postal address)
- Identification details (passport or CIN) as required by Moroccan regulations
- Payment information when processing reservations
- Special requests or preferences you provide during your booking
- Technical information when you visit our website (shamsourika.com), such as IP address, browser type, and pages visited
2. How We Use Your Information
Your personal data is used strictly for operational and legal purposes, including:
- Processing and confirming reservations
- Communicating booking details, special offers, or updates regarding your stay
- Complying with local legal and regulatory requirements
- Improving our services and ensuring a safe and pleasant experience for all guests
3. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share your information only in the following cases:
- With trusted service providers (e.g., payment processors) to complete your booking
- When required by law or government authorities
- To protect the rights, property, or safety of Shams Ourika, our guests, or staff
4. Data Storage and Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Your data is stored securely and only for as long as necessary to fulfill the purposes described in this policy or as required by law.
5. Cookies and Website Data
When you visit shamsourika.com, we may use cookies or similar technologies to:
- Improve your browsing experience
- Analyze website traffic
- Remember your preferences
You may disable cookies in your browser settings, but some website features may not function properly.
6. Your Rights
Under Moroccan data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your personal data
- Object to certain types of processing
- Withdraw your consent at any time (where applicable)
For any requests or questions regarding your data, please contact us:
Email: contact@shamsourika.com
Phone: +212 6 62 65 83 58
Address: Shams Ourika, Ourika Valley, Morocco
Website: https://shamsourika.com
7. Updates to This Privacy Policy
Shams Ourika reserves the right to update this Privacy Policy as needed to reflect changes in our practices or for legal reasons. Any updates will be posted on shamsourika.com or made available at our reception.
